Terms and Conditions
This page will provide you with information about the legal terms and conditions (Terms) on which you may buy the products (Products) listed on the website www.delnevos.com (the Site) from tiamo amore ltd (TAL) the owner of the Site.
These Terms will apply to any contract between you and (TAL)
TAL may amend these Terms from time to time to reflect changes in relevant laws and regulatory requirements. The terms on the Site at the time you place your order are the ones that apply to that order. To place an order you will need to check a box that confirms you are happy with the Terms, please read them carefully.
1 CONTACT us
Email: info@delnevos.com
Please include details of your order to help identify it
2 THE PRODUCTS
2.1 We ensure that all Product ingredients and information stated on the Site comply with current UK and EU laws and regulations.
2.2 You should read the ingredients and information on the Products carefully to ensure you do not purchase anything that may cause you harm because of a food allergy or otherwise.
2.3 IT systems vary and, whilst we try to ensure our systems are compatible with as many devices as possible, the images of the Products on the Site are for illustrative purposes only and your computer or mobile device display may not accurately reflect the colour of the Products and hence your Products may vary from the images you have seen. The packaging of the Products may also vary from that shown on images on the Site.
2.4 If you are a consumer, you may only purchase Products from our Site if you are at least 18 years old.
2.5 We are not allowed by law to supply certain Products to you if you do not satisfy the age requirements. If you are underage, please do not attempt to order these Products through our Site. These Products are:
2.5.1 Alcohol, or any product containing Alcohol which may only be bought by those over 18.
2.5.2 A knife of any kind (including cutlery and kitchen knives), which may only be bought by those over 18.
3 THE ORDER PROCESS
3.1 After you check-out, you will receive an email acknowledging that TAL has received your order. This does not mean that your order has been accepted (yet!).
3.2 Once TAL has checked the order it will send you an email confirming that your order is accepted and the goods have been dispatched (the Order Confirmation). Legally this is when a contract (a Confirmed Order) is formed between you and TAL.
3.3 If TAL are unable to supply you with a Product or there was an error in the price on the Site, TAL will email you and will not process your order until it has heard from you. If we don’t hear back from you in three days and you have already paid for the Products, TAL will refund you the full amount including any delivery costs charged as soon as possible.
4 CHANGES TO YOUR ORDER
Once your order has been placed, we will be unable to accommodate any changes to your order.
5 YOUR CONSUMER RIGHT OF RETURN AND REFUND
5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a Confirmed Order for any reason before the end of the cancellation period (except as noted below) as follows:
5.2 If your Confirmed Order is for:
5.2.1 a single Product (which is not delivered in instalments on separate days): the end of the cancellation period is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
5.2.2 either one Product which is delivered in instalments on separate days; or multiple Products which are delivered on separate days: the end of the cancellation period is the date 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
5.2.3 the regular delivery of a Product over a set period: the end of the cancellation period is the date 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with an Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
5.3 Advice about your legal right to cancel the Confirmed Order is available from your local Citizens’ Advice Bureau or Trading Standards office.
6 RETURNS
6.1 To cancel a Confirmed Order, you need to let us know that you have decided to cancel. You can email us using the contact details provided in section 1 above to provide your cancellation notice, which should include your order details (so we can identify your Confirmed Order) and your decision to cancel. You can also just reply to the Order Confirmation email saying you want to cancel your order or Confirmed Order and letting us know your order details. You may use the following cancellation notice wording, but it is not obligatory:
6.2 TAL will email you to confirm it has received your cancellation.
6.3 Your cancellation notice is effective from the date you send the email.
6.4 If you cancel your Confirmed Order TAL will:
6.4.1 refund you the price you paid for the Products. However, please note TAL is permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. In particular some of our Products (e.g. Olive Oil) must be kept cool and out of direct sunlight. Please look after our Products so that we can give you a full refund.
6.4.2 refund any delivery costs you have paid to TAL, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method TAL offer (provided that this is a common and generally acceptable method). For example, if TAL offer delivery of a Product within 3-5 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then TAL will only refund what you would have paid for the cheaper delivery option.
6.4.3 make any refunds due to you as soon as possible and in any event:
- if you have received the Product: 14 days after the day on which TAL receive the Product back from you or, if earlier, the day on which you provide TAL with evidence that you have sent the Product back.
- if you have not received the Product: 14 days after you inform us of your decision to cancel the Confirmed Order.
7 REFUNDS
7.1 TAL will refund you on the credit card or debit card used by you to pay.
7.2 If a Product has been delivered to you before you decide to cancel your Confirmed Order:
7.2.1 You must return it to TAL without undue delay and in any event not later than 14 days after the day on which you let TAL know that you wish to cancel the Confirmed Order.
7.2.2 Unless the Product is faulty or not as described (see below) or delivery (see below) is late, you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
7.2.3 If you have returned the Products to us because they are faulty or mis-described, TAL will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.3 If the Products have been damaged in transit during delivery to you, it would be very helpful if you could let us know immediately and send us a picture, so that we can claim a refund from our couriers. We will get replacement Products to you as quickly as possible, as long as the products in question are still available.
7.4 You have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8 DELIVERY
8.1 Occasionally our delivery to you may be affected by Events Outside Our Control (see section 14).
8.2 TAL will contact you with an estimated delivery date, which will normally be within 14 days after the date of the Order Confirmation and in any event will be within 30 days of the Order Confirmation.
8.3 If no one is available at your address to take delivery, the carrier will leave you a note that the Products have been returned to the carriers local depot, in which case, please contact the carriers to rearrange delivery.
8.4 Delivery of an order is completed when the Products are delivered to the address you gave us and the Products will be your responsibility from that time.
8.5 If we miss the 30 days delivery deadline for any Products then you may cancel your Order straight away if delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted your order that delivery within the delivery deadline was essential. If you do not wish to cancel your order straight away, or do not have the right to do so because the delivery deadline was not essential, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline. If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
9 INTERNATIONAL DELIVERY
9.1 We do not currently offer international delivery.
10 PRICES, DELIVERY CHARGES and payment
10.1 The prices (in pounds sterling) of the Products will be as quoted on our Site at the time you submit your order. The prices include VAT where applicable but exclude delivery charges, which are added at check-out (see below).
10.2 We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, the Site contains a large number of Products and it is always possible that, despite our reasonable efforts, some of the Products on our Site may be incorrectly priced. If we discover an error in the price of the Products you have ordered before we confirm your order, we will contact in writing you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if we do not discover an error until after a contract has been entered into with you, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
10.3 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
10.4 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.5 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
10.6 We accept payment with credit or debit cards or via PayPal. You must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you. Payments will appear on your bank statement under the name Delnevos.
11 OUR LIABILITY
11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
11.2 We only supply the Products for domestic and private use in accordance with the manufacturer’s instructions. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 We do not in any way exclude or limit our liability for:
11.3.1 death or personal injury caused by our negligence;
11.3.2 fraud or fraudulent misrepresentation;
11.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
11.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
11.3.5 defective products under the Consumer Protection Act 1987.
12 EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations for a Confirmed Order that is caused by an Event Outside Our Control. An Event Outside Our Control is defined as one of the following events: strikesor other industrial action by third parties (e.g. not our own employees), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic, failure or delay in any harvest or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Confirmed Order:
12.2.1 we will contact you as soon as reasonably possible to notify you; and
12.2.2 our obligations under the Confirmed Order will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
13 USE OF THE SITE
Your use of the Site is governed by the Terms and Conditions. Please take the time to read these, as they include important terms which apply to you.
14 PRIVACY POLICY
Your personal information is used in accordance with the TAL Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.
15 OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under a Confirmed Order to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you have purchased a Product as a gift, you may transfer the benefit of these Terms to the recipient of the gift without needing to ask our consent.
15.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.4 These Terms are governed by English law. This means a contract (Confirmed Order) for the purchase of Products through our Site and any dispute or claim from it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
16 INFORMATION ABOUT PTL
Tiamo amore Ltd, which operates the website www.delnevos.com and owns the ‘delnevos’ trade mark is registered in England and Wales under company number 14691977 and has its registered office at 2nd Floor, 314 Regents Park Road, Finchley, London N3 2JX.
Last updated: 21 September 2023